Carroll Hospital has lifted its Hospital Consumer Assessment of Healthcare Providers and Systems “Overall Rating of the Hospital” score from 61.0 up to 76.5 in just four months.
Other hospitals looking to up their HCAHPS scores might consider a formula similar to Carroll Hospital: Integrating the rounding tool with its EHR to make nurses more effective at the point of care.
Problem-solving with tech
Carroll Hospital had a nurse rounding program that took too long to complete because of manual processes. Labor-intensive inputting and review of data, specifically, were making workflow more difficult, according to chief nursing officer Stephanie Reid.
So the 179-bed acute care hospital in Westminster, Maryland, part of the LifeBridge Health system, launched a system that enables clinicians to perform rounds on a tablet at the patient’s bedside in February of 2017.
It began with integrating all digital rounding tools, in this case GetWellNetwork’s GetWellRounds+ software into its McKesson Paragon EHR.
Nurses can log into the system from any mobile or desktop device or patient kiosk to access checklists, audits, survey, reporting, trending and benchmarking tools.