Starbucks CEO Kevin Johnson has apologized after two black men were handcuffed at a store in Philadelphia. The arrests were filmed by a woman in the Philadelphia Starbucks store on Thursday and sparked outrage when the footage was posted on social media.
“The circumstances surrounding the incident and the outcome in our store on Thursday were reprehensible, they were wrong,” Johnson told Good Morning America‘s Robin Roberts about on Monday. “And for that, I personally apologize to the two gentlemen who visited our store,” he added.
When asked why the two men had been arrested in the Philadelphia Starbucks store, Johnson said the store’s guidelines indicated a certain set of scenarios in which the police should be called. But, he added, in this scenario “it was completely inappropriate to engage the police.” He said that Starbucks would be providing more training for its store managers, particularly training against unconscious bias.